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Services – Fulfillment
Europe – Germany
The Erdt group specialises in the professional preparation, packaging, and shipment of goods for e-commerce consumer goods merchants. By providing its customers with the option of outsourcing the entire order management process, those customers can focus on their core business objectives.
Until recently, the company was using an in-house system to manage its processes, involving many manual sub-steps without any integration between order processing and logistics. Erdt needed a professional, tightly integrated solution to improve information transparency and responsiveness. The company sought to optimise order handling while improving both inventory control and invoicing.
Sage X3 with multi-client capability creates a consistent and accurate flow of deliveries and returns for each customer. All information and business processes are managed in a single system and database.
By interfacing with the company’s other systems, Sage X3 is able to map Erdt’s entire information chain, from online shopping to order processing, distribution warehouse, and carriers. With its streamlined administration of orders and returns, Erdt is ensuring the rapid shipment of goods, enhancing service levels.
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