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Services – Property Maintenance
Europe – France
Iserba Group, headquartered in Vaulx-en-Velin, France, provides a full range of services linked to the maintenance of social housing. The Group has 750 employees and annual revenues of 52 million euros.
Slowed down by obsolete and disparate systems, the Iserba Group was looking for a unified management solution to help optimise its operations. The organisation sought a solution that was flexible enough to adapt to its business processes, rather than requiring it to change processing to fit the software application.
The combination of Enterprise Management and GFI's X3 Services module resulted in the creation of an open, adaptable, and versatile system used by all employees. It optimises mobile access – improving customer service levels and promoting the efficient management of the business through powerful reporting tools.
The company’s 600 technicians use smartphones and tablet computers in the field, uploading on-site activity reports to the system in just eight minutes, compared with several days previously. A customer extranet enhances customer satisfaction, and all workflows are optimised as a result of the integration of formerly separate business functions.
Enterprise Management offers the flexibility and configurability the company requires, easily adapting to its unique demands.
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